Quality Improvement and Implemenation Director

Quality Improvement and Implemenation Director

Quality Improvement & Implemenation DirectorTracking Code222362-005Job Description
JOB SUMMARY:
The Zone Director of Quality Improvement & Implementation (QII) is responsible for the creation and implementation of operational improvement programs throughout Concentra Medical Centers. The goal of this position is increased medical center efficiencies, cost reduction, and an improved "Patient Experience". The Director of QII will facilitate quality tracking throughout the Concentra Medical Centers and recommend/track remediation for those items out of compliance 
Additionally, the Director of QII will serve as operational project manager of acquisitions; communicating across the disciplines 
Ensures the delivery of exceptional customer service by putting all customers (internal and external) first and displaying:
*
A healing focus
*
A selfless heart
*
A tireless resolve 
MAJOR DUTIES AND RESPONSIBILITIES:


* Provide exceptional internal and external service by demonstrating welcoming, respectful and skillful behaviors.

 Zone, Region, and Area Responsibility:

* Responsible for creating, piloting, implementing and compliance monitoring of operational improvement programs, initiatives and processes that will result in increased efficiency, cost reduction, improved customer service (PER & NPS), in coordination with other team and zone leaders.
* Identify current operational processes and procedures and assess for improvement opportunities.
* Work collaboratively with Zone, Area and Market leadership to identify and understand operational challenges that may require modification.
* Maintain consistent and fluid communication with Zone, Area and Market leadership regarding center/field findings, concerns and ideas relative to operational improvement ideas as well as providing consistent feedback relative to center/market compliance.
* Act as field representative and operational voice in the management and oversight of new and existing initiatives that effect center operations.

       

 QII Team Responsibility:
* Open and fluid communication with all other business entities effecting center operations

* Work closely with all leadership at the center/area/zone levels, providing oversight and reinforcement of accountability and field compliance with projects, initiatives and implementation initiatives.

* Identify best practices across organization and develop methodology for accelerating adoption across all entities.

* Project manage center acquisitions, consolidations, closures, and denovos in concert with area and zone leadership.

Audit Facilitation:
 

* Coordinate internal non financial audits in centers in zone of responsibility.
 

* Audit internal processes and procedures to further support compliance and efficiencies gained by respective operational programs and initiatives.
 

* Oversee and assist with Center Audit Program
 

* Work integrally and assist Quality Improvement & Implementation team in an effort to effectively create, communicate and provide the necessary materials and support to all field operators across all company entities. This includes the delivery of such materials to the applicable field operator groups across all entities
 

* Attend weekly staff meetings
 

* Perform other duties as assigned
 
 
WORKING CONDITIONS:
* Medical Center
* Travel 10-50%,
* Occasional weekends
 Required Skills
JOB-RELATED SKILLS/COMPETENCIES:
* Strong service philosophy, mentality and a focus on achieving all aspects of defined service standards
* Excellent telephone and personal etiquette
* Possesses an outstandingly warm, positive, energetic and professional demeanor
* Effective oral and written communication skills
* Tactful and diplomatic communication style
* Working knowledge of principles and practices of personnel recruitment, selection, coaching and other aspects of performance management
* Effective performance assessment and management skills
* Continued focus on self-development
* Proficient in computer applications such as Word and Excel
* Strong organizational skills
* Ability to coordinate and prioritize multiple tasks and work on multiple projects/tasks in a fast paced environment without direct supervision
* Ability to identify areas of concern, develop action improvement plan and execute on the plan.
* Ability to resolve colleague, customer and patient issues in an effective and timely manner.
* Financial acumen and its application
* Ability to convert strategic goals and objectives into implementable plans and programs
* Must be both tactical and strategic and have ability to communicate overall strategic vision as well as the execution details to management and center staff
* Results and resolution-oriented; 
* Both process and product-oriented with ability to think "outside the box" for creative solutions and options for resolution.
* Ability to lead a team effectively with successful experience in conflict resolution, team building, interpersonal relationships, mentoring and motivating colleagues.
* Ability to effectively resolve difficult disputes and business challenges using highly refined functional, partnering and leadership skills.
* Ability to ensure integration of planning and work with cross-discipline teams to maximize results.
* Highest levels of cognitive and adaptive ability.
* Must utilize sound judgment, reliable rationale and common sense.
* Ability to thrive in a high-paced, extremely energetic environment driven by self-motivation and self-initiative.
* Strong leadership skills with the ability to influence others with clear objectives
 Required Experience
EDUCATION/CREDENTIALS:
* Bachelor's degree or equivalent in business administration or healthcare related field
JOB-RELATED EXPERIENCE:
* 2-3 years of management experience
* 8 years of Health care facility management and operations experience preferred
* Must be familiar with applicable regulations affecting Concentra Medical Center Facilities 
 
We consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, special disability or medical or veteran status in accordance with federal law.  In addition, Concentra Inc. complies with applicable state and local laws prohibiting discrimination in employment in every jurisdiction in which it maintains facilities. This job requires access to confidential and sensitive information, requiring ongoing discretion and secure information LocationLas Vegas, NV USPosition TypeFull-Time/Regular