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For your reference, we have included the original job posting below.
In-House Marketing Supervisor - Las Vegas Tropicana Location
Job Number:
41988029
Company Name:
Wyndham International
Job Location:
Las Vegas, NV US
Job Category:
Travel, Hospitality & Restaurant
In-House Marketing Supervisor - Las Vegas Tropicana Location
Title: In-House Marketing Supervisor - Las Vegas Tropicana Location Location: United States of America-Nevada-Las Vegas Other Locations:
Job Title: In-house Marketing Supervisor
Supervisor's Title: In-house Marketing Manager
Location: Las Vegas, NV
Department: Marketing
1. Job Summary - Responsible for managing and generating qualified owner tours to WorldMark by Wyndham In-House Sales Centers.
2. Key Responsibilities -
* Assist the manager and team necessary to maximize the guest penetration * Assist the In-house manager in establishing and maintaining In-House Marketing best practices and processes as they pertain to the site at which the team works * Assist the Manager in the develop of internal support and back-office practices for owner based event programs, site specific In-house/Concierge program and referral lead generation. * Assist the Manager in the recruiting, hiring and training of IH Marketing representatives * Assist the manager in the data entry and reporting functions as related to the TIPs, webconnect and Epiphany systems * Support regional and corporate sponsored programs
Description of key responsibilities and accountabilities: % Time
* Assist the Manager in the estimating of activity levels and establish work schedules and assignments * Assist the manager in the recruiting and hiring process * Work with team members in a group and one on one basis to assist them in their development in the booking of tours, positioning guests with the right mind set and maintaining the a positive mental outlook * Assist in the development of the team member schedule * Assignment of arrivals to team members in the TIPs system * Clean up of tour variances in TIPs and Epiphany * Running of penetration reports for team members and management * Production of the weekly Tour Variance Report * Preparation and printing of the daily Master and Daily Chase reports from the TIPs system * Some performance management duties as assigned by manager * Resolve employee relations conflicts, complaints, or concerns as appropriate. Exercise disciplinary action when appropriate * Assist the manager in the recording and maintaining of accurate statistics on results achieved to be submitted in a timely manner for corporate deadlines * Assist in the troubleshooting and resolution of WorldMark Owner and guest concerns relative to the department and refer all other concerns and problems to the appropriate department(s) * Submit team member payroll to the manager in a timely manner * Perform other duties as assigned or apparent
Total 100%
* Must possess a Valid Drivers License * Must have or be willing to obtain a Nevada Timeshare Sales Representative or Real Estate License
1. Minimum Qualifications Required - Describe the amount and type of knowledge and experience required to perform the essential job functions, including any required certifications or professional licenses:
* Provide a high level of professional leadership, competency and integrity * Ability to learn and operate PC system * Data entry skills * Must be detail oriented and maintain a high level of accuracy * Demonstrated ability to problem solve (troubleshoot, analyze and resolve situations) * Ability to communicate in a professional, positive manner * Provide exceptional customer service · Interviewing, mentoring and supervisory skills · Ability to manage time in an effective manner (must be able to meet deadlines) · Ability to act as a role model and lead by example · Ability to work as a team-player
* Preferred Qualifications - Describe any additional knowledge and experience that you would like to see in this job, but that is not required for the position:
* A minimum of 6 months experience in face to face marketing, sales or customer service
* Level of Autonomy - What degree of supervision does this job ordinarily require?
* Local supervision
* Decision-Making - What are the nature and scope of the decision-making, and the extent to which independent action is taken?
* Must be able to make customer service decisions and action on behalf of the department * Must consult local management for financial or spending decisions * Must seek manager or HR approval before issuing any disciplinary notices to include terminations * All hiring decisions must be approved by local management
* Accountability: Impact and scope - Please give specific financial values associated with the job and describe how the incumbent would impact this amount.
* Overall resort penetration of 50% or higher * Overall Marketing cost of 9% or lower
* Additional Information - Comments or additional information about the job.
* Must possess a Valid Drivers License * Must have or be willing to obtain a Nevada Timeshare Sales Representative or Real Estate License
