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For your reference, we have included the original job posting below.
Field Service Technician
Job Number:
39805455
Company Name:
Hill-Rom
Job Location:
Las Vegas, NV US
Job Category:
Healthcare & Medical
Field Service Technician
Field Service Technician Job Status Full Time
City Las Vegas State NV Country United States Position Summary JOB SUMMARY: The Field Service Technician provides advanced technical service support, troubleshooting, major inspections and complex repair for all assigned products. The position performs revenue generating activities, has direct customer contact and is authorized to transfer and/or position place patients.
Job Requirements and Qualifications ESSENTIAL DUTIES AND RESPONSIBILITIES - Other duties may be assigned: . All duties and responsibilities of a Field Service Representative [FSR]. . Performs regular complex repairs on products (often open case repairs). These are repairs beyond simple and minor cosmetic repairs or component replacements. . Performs electronic, hydraulic and pneumatic systems troubleshooting and repair of assigned products. . Ability to utilize manufacturer service manuals and documentation to provide advanced troubleshooting, root cause and repair while working independently. . Assess assigned products and prepare written estimates for repairs. . Use of advanced test equipment for products assigned. . Repair purchased and rental products. . Generates Fee for Service (FFS) work. . Performs "engineering" in-services. An engineering in-service is defined as a technical breakdown of any Hill-Rom product and communication of technical performance of the product. . Serves as a role model/trainer for Field Service Representatives in terms of technical skills and delivering customer service. . Dedicated to providing excellent customer service. Develops and maintains strong and effective relationships with various levels of internal and external customers. . Use of the hand-held device for tracking completed and assigned work. . Maintains a clean and safe work environment including 5S activities. Safety training, meeting and medical testing requirements are kept up-to-date. Operates safely and within guidelines or regulations. Demonstrates a pro-active approach towards safety, health, and quality in compliance with all company, governmental and customer regulations. . Priority One complaint documentation. . Collaborates and communicates effectively with sales, co-workers, other departments and customers. . Identify potential safety issues on products and/or repair procedures and provide feedback to management team. Responsible for ensuring others are completing projects within safety requirements. This includes coordinating completion of safety training for temporary employees and/or job specific requirements. . Participates in the on-call rotation to provide 24/7coverage. . Overnight travel as required. . Schedule, coordinate and completes SMALL to MEDIUM size projects under direction of the Service Operations Manager. Ensure internal/external resources are completing project work and documentation in accordance with Company policies and procedures. . Facilitate customer meetings for assigned products/projects. . All other duties as assigned.
SUPERVISORY RESPONSIBILITIES: None
QUALIFICATIONS: . When duties require must have a valid driver's license and driving record that meets Company standards. . 18 Years or Older (Can not operate vehicles that exceed 10,000 lbs. if under Age 21) . Flexibility to travel and handle changes in work assignments. . Previous mechanical/hands-on experience preferred . Previous driving/delivery experience is preferred . Perform all Essential Job Functions . Able to perform Basic Administrative Tasks . Able to lift up to 50 lbs.
EDUCATION AND/OR EXPERIENCE: . High school diploma or GED required. Two year Associate Technical Degree preferred. . Minimum of three years relevant work experience with medical devices (FDA regulated products preferred). . Ability to use computer to perform assignments including proficient use of required software programs including MS Excel, MS Word and MS PowerPoint.
LANGUAGE SKILLS: Ability to read and comprehend technical information including but not limited to technical manuals, on-line reference materials, technical bulletins, schematics, etc. Effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
PHYSICAL DEMANDS AND WORK ENVIRONMENT: See attached Essential Functions document.
DISCLAIMER: The above information on this job description has been designed to indicate the general nature and level of work performed by the employee within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.
